Privacy Policy

THB Auto Privacy Policy
Last updated: 10/26/2025

THB Auto (“THB,” “we,” “our,” or “us”) was founded on the principles of integrity, transparency, fair pricing, and lasting relationships. Those same values guide the way we handle your information when you visit www.thbauto.net (the “Site”) or interact with us in any other way—online, in person, by phone, or through our social channels. This Privacy Policy explains what data we collect, how and why we collect it, and the choices you have regarding your information.

1. What type of information do we collect?
   a. Information you provide voluntarily
   • Name, postal address, email address, and phone number
   • Driver’s license or other government-issued ID (when completing a vehicle purchase or test-drive agreement)
   • Payment details (e.g., credit-card number, financing information)
   • Trade-in or vehicle-ownership information
   • Communications you send us (emails, chat messages, survey responses)

b. Information we collect automatically
• Device identifiers (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, referring URLs)
• Cookies, pixels, and similar tracking technologies

c. Information from third parties
• Credit bureaus (for finance applications, with your consent)
• Lead providers, advertising partners, and social media platforms
• Vehicle history or valuation services

1. How do we collect information?
   • Directly from you when you complete web forms, schedule appointments, request quotes, or finalize a purchase or lease.
   • Automatically via cookies and analytics tools when you browse our Site.
   • Through phone calls, text messages, in-store interactions, and events.
   • From third-party partners in accordance with their privacy practices and your settings with them.

You can control certain information-collection methods, such as cookie preferences, through your browser settings. Disabling cookies may affect Site functionality.

1. Why do we collect such personal information?
   • To process and manage inquiries, test drives, purchases, leases, financing, and trade-ins.
   • To verify identity and prevent fraudulent or unauthorized transactions.
   • To personalize your experience and recommend vehicles or services relevant to your interests and budget.
   • To communicate promotions, new inventory, service reminders, and company updates (with your consent where required).
   • To analyze Site traffic, measure marketing effectiveness, and improve our products and services.
   • To comply with legal obligations (e.g., tax, licensing, safety recalls).

2. How do we store, use, share, and disclose your information?
   Storage & Security
   • Data is stored on secure servers located in the United States.
   • We employ encryption, firewalls, role-based access controls, and routine security assessments.

Internal Use
• Only authorized THB personnel and service providers have access to personal information needed to perform their job functions.

Sharing & Disclosure
We do not sell your personal information. We may share it only:
• With third-party service providers (e.g., payment processors, finance companies, shipping companies, marketing platforms) who agree to protect it and use it solely for our specified purposes.
• With credit bureaus when you apply for financing.
• With government agencies or law-enforcement authorities when required by law or to protect our rights or the safety of others.
• As part of a business transfer (e.g., merger, acquisition) in compliance with applicable data-protection laws.

1. How do we communicate with site visitors?
   • Transactional: We will email, call, or text you regarding appointments, order confirmations, financing applications, service reminders, and recall notices.
   • Marketing: With your opt-in consent (where required), we may send newsletters, offers, and event invitations via email, SMS, or targeted advertising. You may opt out at any time by following the unsubscribe instructions in our messages or contacting us directly.
   • Customer Support: We respond to inquiries sent through web forms, chat, phone, or social media.

2. Minors
   Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete such data promptly. Parents or guardians who believe their child has provided us information may contact us using the details below.

3. Privacy Policy updates
   We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top and, if the changes are material, provide a more prominent notice (e.g., by email or on the Site). Your continued use of the Site after any update signifies acceptance of the revised Policy.